Lifespace Communities Partners with Candoo Tech to Bring Tech Support and Training to Residents

July 13, 2023

in Organization News

Lifespace Communities, one of the top 10 largest nonprofit senior living communities in the country, has expanded its partnership with Candoo Tech to provide technology support, education and training to all their independent living residents across its 17 communities. Services include unlimited remote one-to-one tech training and support, group lessons and a library of on-demand content.

 “The Candoo partnership is a game-changer for our communities. This platform offers a unique combination of experiences – personal tech support, individualized and on-demand training, and comprehensive group classes on everything technology related,” said Mike Roach, Lifespace’s chief strategy officer. “Candoo’s approach aligns seamlessly with our pursuit of creating opportunities for our residents to have curated, personalized experiences.”

Lifespace began offering Candoo’s services as a pilot in 2022 at two communities: Querencia at Barton Creek in Austin, Texas, and Newcastle Place in Mequon, Wisconsin. The pilots went exceptionally well, and Lifespace is expanding the Candoo Tech services across the rest of the portfolio within the upcoming months.

Nate Weyand, executive director at Querencia, says he was skeptical at first about Candoo’s ability to provide support and training remotely. But after piloting at his community, he said, “Candoo’s U.S.-based Tech Concierges have demonstrated patience, and their knowledge base was comprehensive. We got tremendous feedback from residents, who said they were ‘thrilled and delighted.’”

Liz Hamburg, founder and CEO of Candoo Tech, said, “The Lifespace leadership is very focused on resident experience and satisfaction. It’s wonderful to see that they are prioritizing the growing desire of their residents to better understand how to use their technology to improve their lives.”

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