Issued as of May 22, at 5:00 p.m. CST

How Lifespace Communities is Responding to the COVID-19 Pandemic

The safety of you and your loved ones is of critical concern to all of us at Lifespace Communities. We maintain our focus on keeping our residents and team members safe during this COVID-19 pandemic. As cities throughout the country carefully reopen, we continue to work closely with local, state, and federal agencies to determine the safest way to open our communities’ lifestyle programs and dining venues, as well as expanding our restricted visitation protocols. Below is the latest information on our communities.

Health Centers and Plazas (Assisted Living / Skilled Nursing / Memory Care)

On March 10, the Center for Medicare and Medicaid Services (CMS), in conjunction with the Centers for Disease Control and Prevention (CDC), updated their guidance for expanding visitation in our health centers. They emphasize the importance of maintaining infection prevention practices, given the continued risk of COVID-19 transmission.

The new guidance allows for safe in-person visits for our health center residents and family members regardless of vaccination status, except for a few circumstances when visitation should be limited due to a high risk of COVID-19 transmission. These scenarios include limited indoor visitation for:

– Unvaccinated residents, if the community’s COVID-19 county positivity rate is >10% and <70% of residents in the community are fully vaccinated,
– Residents with confirmed COVID-19 infection, whether vaccinated or unvaccinated, until they have met the criteria to discontinue transmission-based precautions; or
– Residents in quarantine, whether vaccinated or unvaccinated, until they have met criteria for release from quarantine.

Compassionate care visits will continue to be permitted at all times. Please check with your community’s management team for specific information about visitation in your skilled nursing and rehabilitation health centers and other levels of living.

Residential Living

Lifespace continues to take a cautious, methodical approach to reopen our communities. We have developed a phased approach to reopening and these critical reopening decisions are determined by each community. While carefully following recommended safety protocols, several Lifespace communities are beginning to reopen Residential Living amenities like salons, outdoor dining, libraries, fitness centers, small group activities, and pools; and a few are opening their doors to visitors.

For communities accepting Residential Living visitors, visitors must follow screening procedures, including a temperature check. All visitors must continue to wear facemasks while in the community. Lifespace asks that our residents, team members, and visitors, for those communities accepting visitors, continue to practice social distancing, wear face coverings/masks, and use proper hand hygiene.

Details of Phased Reopening for Residential Living

As Lifespace Communities continues to assess reopening our communities’ services and amenities, we want to share with you additional details of our phased reopening approach for Residential Living.

There are four phases – Phase Zero, Phase One, Phase Two, and Phase Three. As the community begins to meet the phasing criteria requirements, we will reintroduce, with appropriate precautions, limited services, and amenities. In Phase Zero, all residents will shelter in place, with no community activities or events, and meal deliveries to residents’ homes. In Phase One, dining will reopen for carry-out and pick up; visitors may enter the community while following certain restrictions, and limited lifestyle activities will resume. Phase Two will bring seated dining options, small group activities, and increased lifestyle amenities while following certain safety precautions. And finally, in Phase Three, larger group activities will be available, common areas will be open, and we will resume community events, all while continuing to focus on the safety and the health of our community.

Before considering the next phase of reopening, a community must meet local, state, and federal guidelines. We’ve designed a 14-day pause between each phase to carefully assess the health of our residents and team members along with the local community environment. This pause allows us to contain and manage the spread of COVID-19 should our community be impacted between phases. The community may return to Phase Zero if residential living has an outbreak or a cluster of infections.

Current Community Update

*Please be aware, the acceptance of Residential Living visitors at each of our communities may change at any time and restrictions may apply. For the most accurate and up-to-date information, please call the community for details.

Community Name Active Resident Cases of COVID-19 Active Team Member Cases of COVID-19 Accepting Residential Living Visitors?
Abbey Delray 0 0 Y
(Please call for details)
Abbey Delray South 1 0 Y
Beacon Hill 0 0 Y
Claridge Court 0 0 Y
Edgemere 0 1 Y
(Please call for details)
Friendship Village of Bloomington 2 0 Y
Friendship Village of South Hills 2 0 Y
Harbour’s Edge 0 0 Y
(Please call for details)
Newcastle Place 0 0 Y
Oak Trace 14 3 Y
Querencia 0 0 Y
The Stayton 0 1 Y
The Waterford 0 0 Y
Village on the Green 0 0 Y

Frequently Asked Questions


If you are attempting to speak with a family member at one of our Lifespace communities and are unable to reach them, please call the community directly or contact Lifespace at